Frequently Asked Questions

How do I sign up/sign in?

Click the person icon in the upper right corner of the LALAL.AI site page. After that, you will see a pop-up window where you can register or log in to an existing account via email, Google, or Facebook.

When sign up or sign in via email, you receive a letter from LALAL.AI containing a temporary authorization link. Click the link to enter your LALAL.AI account.

Note that the link is only available for 24 hours since the email was delivered. If you didn’t manage to click the link in the 24-hour span, submit your email address again on the LALAL.AI site.


How do I split a full track?

After you uploaded a file and received stem previews, as a new user you need to sign up to split the entire file and download full stems. Below the stem previews, select one of the options: Free, Lite or Plus. Then click the Process the Entire File button below the option.

If you selected the Free package, you will see the sign-up section. Enter your email or sign up with Google or Facebook.

If you selected the Lite or Plus package, you will see the payment methods. Select one of the options and you will be taken to the checkout page.

When the registration and/or payment is complete, you will be able to split the entire track and download the extracted stems. All related information including the download links will be sent to your email or account you’ve signed up with.

In case you’ve got a paid package and you aren’t logged into your LALAL.AI account, you need to copy a unique code that was sent to your purchase email and apply it on the stem previews page. After that, you will be able to click the Process the Entire button and get full stems.


What is the expiration date on paid packages?

LALAL.AI packages do not have an expiration date per se. Once you’ve acquired a package, it’s always there until you’ve used all minutes available for splitting.

Say, you’ve bought the 90-minute Lite package and processed 90 minutes worth of audio/video through the service, then you will have to get a new package to split more files. If you’ve bought it and haven’t been using it for several weeks or even months, the package with all its minutes is still available like you’ve purchased it today.


What does the “number of minutes in a pack” mean?

Each LALAL.AI package comes with a limit on how many minutes worth of audio/video are available for splitting. The length of every fully split file is deducted from the package minute limit. You can split as many files as you want as long as their total length doesn’t exceed the minute limit of your package.

For example, when you get the Free pack that comes with a 10-minute limit, you can split 10 minutes worth of audio in total. So, with this limit, you can split one 10-minute track, two 5-minute tracks, or about 3 three-minute tracks.


How are the minutes deducted from my account?

There are several stem separation types you can choose from. One separation type is applied at a time, giving you two stems per file. Depending on the selected type, you receive a pair of vocal and instrumental stems, isolated drums + drumless stem, isolated bass + bassless stem, etc.

Minutes are deducted from the account by the following formula:

Total file length x stem separation type(s) number

Example:

File length: 5 minutes

Selected separation types: Drums, Piano and Vocal/Instrumental.

Total number of deducted minutes: 5 minutes x 3 stem separation types = 15 minutes


Where can I see the number of remaining minutes?

Hover the cursor over the person icon in the upper right corner of the LALAL.AI site page. All information about your account and minute limits is displayed there.

You can also see how many available minutes you’ve got left on the previews page. After the file upload, the service gives you the stem previews. Right below the previews you can see how many minutes and seconds the full file separation requires and how many you have at the moment.


How can I add more minutes to my account?

There are several ways you can purchase more minutes for splitting. Firstly, you can do it directly via your profile. Hover the cursor over the person icon in the upper right corner of the LALAL.AI site page, then click Upgrade in the pop-up window. Secondly, you can scroll the site page to the pricing section and click on one of the paid options. Thirdly, purchase options are available on the stem previews page you see after your file was uploaded and processed.

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